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 General Information
Privacy Statement

We only collect the information we need to provide the specific service that you've requested.

  • To make a purchase, name, address, phone number, e-mail and credit card information are necessary to getting you your product quickly and accurately.
  • To receive E-Mail Broadcast Specials, we only need your e-mail address.

Your e-mail address is 100% safe and secure...we will never sell, trade or share it with anyone.

If for any reason, at any time you want to change or cancel any of the services you've chosen, simply write, call or e-mail us at:

Gear Up Inc.
204 E. 5th Ave.
Augusta, Kansas 67010

1-800-346-7332

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Contacting Us
Call Center Hours
M-F 9AM-5PM CST


By E-mail:
Questions: - contactus@mygearup.com
Comments: - contactus@mygearup.com

By Phone:
US Customers: 1-800-346-7332 (toll free)

By FAX:
US Customers: 1-316-691-4593

By Mail:
Gear Up Inc.
204 E. 5th Ave.
Augusta, Kansas 67010

Enter Contest (By Mail):
To enter the Sweepstakes drawing, please fill out: a 3x5 card on which you have printed your first and last name, street address and phone number and send to the address above

Please enter once a month to increase your chances.

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Cosmetic Irregulars

Cosmetic Irregulars will carry the same 100% satisfaction guarantee - however please bear in mind that we will not accept returns on the Cosmetic Irregular because you find the blemish(es) to be unsatisfactory.

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Warranties

If a problem occurs with the product and has been used in any way, under normal wear & usage, the item will be handled as a warranty issue, not as defective. Return shipping charges for warranty items are the customer's responsibility.

Your satisfaction is our top priority! Should you have a problem we will do everything possible to assist you in taking care of your particular situation.

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Returns

Gear Up Inc. stands behind every item we sell. We are committed to having happy customers that not only can't wait to shop again but go out and tell their friends about us. That's why your satisfaction is our TOP PRIORITY! In the unlikely event that you are unhappy with your product simply return it for a 100% refund.

Items returned must be accompanied by the original packaging and materials. All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are nonrefundable.

If you should need to return an item contact our customer support staff either by phone or E-mail and request a RA (Returned Authorization) number. Returned items MUST have the RA number written BOLDLY on the box of the returned item. Return shipping charges are the customer's responsibility.

We recommend that you insure the item when shipping. All items returned must be in new and unused condition.

INTERNATIONAL RETURNS
The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements.

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Free Shipping Specials

Gear Up Inc. periodically offers "Free Shipping" on certain items or through e-mail promotions. Free shipping is only valid for shipments with destination zip codes within the 48 continuous states. On occasion those outside of this region might not have their zip code recognized by our shopping cart and therefore still be given the free shipping deal at check out. In those cases Gear Up Inc. will choose the lowest cost freight possible and add the charge for shipping to your destination.

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bike storage racks, bicycle lifts, family bicycle racks, canoe & kayak hoists, golf bag storage, board & ski storage and more sports storage solutions! - MyGearUp.com

Gear Up Inc.
204 E. 5th Ave.
Augusta, KS 67010
Phone: 800 346 7332       316 691-4590

Email: contactus@mygearup.com

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